FAQs
Here’s a handy guide for troubleshooting delivery, email addresses and billing!
Hi folks!
I receive some of these questions on a near daily basis, so I’ve compiled a quick set of FAQs to help. This will live as a post on my page, a link for which I will drop in the footers from time to time in case you need to navigate to them!
At the end of these, I have a little thought I’d like to share about where we are post-verdict.
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Q: I’ve suddenly stopped receiving your newsletter. Can you help?
A: This has happened to a handful of folks, but in most cases we have been able to troubleshoot and resolve the problem together!
If you recently happened to have downloaded the Substack App, check under Settings / Notifications and make sure that you don’t have the receive emails button toggled off. That has been the case with many new users of the Substack App. You can get to Settings by clicking on your profile then selecting the gear icon in the lower right corner.
After selecting Notifications, scroll down and make sure the delivery is set to either “Prefer email” or “Both email and push” as shown below.
You should also look under your settings in your account in the Substack website to make sure you don’t have “Smart Notifications” toggled on by mistake. Here is where you can toggle on “Newsletter Delivery”
If you didn’t download the Substack App, here is a link where you can send yourself a test email. It will have you “log in” by typing your email that you use to receive my newsletter, after which it will send a log in link to that email address. You can then click the button to send yourself a test email.
https://statuskuo.substack.com/account/email-test
If that doesn’t resolve the problem, there are more instructions as to what to try next here:
Note that it’s possible there is a “block” on your account that your email server set up, which again you can check if you log in with the email link.
Q: How do I update the email address where I receive your newsletter?
A: To update your email address for your Substack profile, head to your account Settings page: https://substack.com/settings
Click on "Edit" in the Email section.
Enter your new email address and click "Save." This will change the email address on all of your Substack subscriptions.
Q: My credit card has changed / is expired. What should I do to update it?
A: Navigate to your Substack account Settings at this link: https://substack.com/settings
Click settings, then under Subscriptions, select the publication where you'd like to make a change.
In the Payment information section, click on "Edit" next to Payment method.
Enter your new card details and click Save.
At this time, there is no option to delete a payment method without replacing it with a new payment method.
For more FAQs and walkthroughs from Substack: visit support.substack.com
I read your indepth article on The Manhattan Trial, Thursday morning. After reading it, I was certain that 45 would be convicted. So it wasn't a big surprise when my friend texted "guilty" later that afternoon. Inspite of all the crazy stuff that I see on FB and the pessimism of some of my friends, this country is in better shape than we realize! Thank you for your diligence!
Ok, but no more than 4 minutes, Mister! It’s a slippery slope.